Phone Support Agent
We’ll find you amazing employees that cost up to 90% less than US equivalents.
Hire Phone Support Agents for up to 77% less
Hire exceptional employees and save now
Average US Salary
$3,489/month
Average South America Salary, 62% Savings!
$1,300/month
Average Asia Salary, 68% Savings!
$1,100/month
Average Africa Salary, 77% Savings!
$800/month
US
Average US Salary
$
3,489
/mo
US Savings
0%
Africa
Average Africa Salary
$
800
/mo
Africa Savings
77%
Asia
Average Asia Salary
$
1,100
/mo
Asia Savings
68%
South America
Average South America Salary
$
1,300
/mo
South America Savings
62%
Phone Support Agent Job Description
Tasks:
- Answer inbound calls promptly and professionally to assist customers with inquiries, complaints, or technical issues.
- Resolve customer concerns effectively, providing accurate and thorough information or escalating issues as necessary.
- Document customer interactions in the company’s CRM system, ensuring accurate records of all inquiries and resolutions.
- Maintain up-to-date knowledge of company products, services, and policies to deliver accurate support.
- Guide customers through troubleshooting processes for technical issues.
- Handle high call volumes while maintaining excellent customer service standards.
- Upsell or cross-sell products/services when appropriate to meet customer needs.
- Provide follow-up communication to ensure customer satisfaction and issue resolution.
- Collaborate with other departments, such as technical support or sales, to solve customer problems effectively.
Qualifications:
- High school diploma or equivalent (Bachelor’s degree is a plus).
- Proven experience in customer service or a similar role (phone support experience preferred).
- Exceptional verbal communication and active listening skills.
- Ability to handle difficult conversations with professionalism and empathy.
- Strong problem-solving skills and attention to detail.
- Proficiency in using customer relationship management (CRM) software and other basic computer applications.
- Multitasking abilities to manage calls and system documentation simultaneously.
- Flexibility to work in shifts, including evenings, weekends, and holidays as required.
Looking to increase profit margins and productivity?
Get Top-Tier remote talent for up to 90% less